Welcome to Pharmamall ( the "Website" and the "Application") owned by Pharmarack
Technologies Private Limited, ("Our", "Us", "We", "Pharmamall", "Website", "Site" ). This Privacy
and conditions governing Your use of this Website and/or Application. At Pharmarack, We value Your trust &
have the same meanings as in Our Terms and Conditions at [http://www.pharmamall.in] and/or PharmaMall App.
Application You expressly give Us consent to use & disclose Your personal information in accordance with
The expressions "You", "Your" or "User",
person who may create by registration, membership account on this Website and/or Application or agree to
avail Our Services through this Website and/or Application, or otherwise access Our Website and/or
- Section 43A of the Information Technology Act, 2000; and
- Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive
Personal Information) Rules, 2011
We will not sell, share or rent Your personal information to any third party or use Your email
address/mobile number for unsolicited emails and/or SMS. Any emails and/or SMS sent by Us will only be in
marketing We would be sending out emails to users registered on Our Website and/or Application (or by any
means and in any media, including, but not limited to, on Our Website and/or Application or through Our
merchants or in advertisements / marketing campaigns / any form of audio or visual media or websites). We
reserve the right to communicate Your personal information to any third party that makes a legally-compliant
request for its disclosure.
Collection of Information
In order to provide Our Services, We may collect the following types of information:
- User information – When You use the Services, We automatically receive and record information from Your
device and, applicable browser. Such information may include location of Your device (for displaying
relevant product information, text messages (for reading OTP), Your device storage, Your IP address,
cookie information, software and hardware attributes, and unique device ID. Most of the information We
collect during Your use of Our Website and/or Application, such as Your device and hardware IDs and device
type, the content of Your request, and basic usage stats about Your device and general use of Our Services
does not by itself identify You to Us, though it may be unique or consist of or contain information that
You consider personal. Specifically We collect, retain and use information collected, retained and shared
through Facebook Platform, Twitter, Google and YouTube, according to the applicable terms and conditions
of their privacy policies.
- User Id – In order to avail the services, you shall have to sign up on the Website and/or Application.
- Use history and preferences – We save Your query terms as well as the experience/category selected,
these may associated with the unique User ID of Your device. We also save Your preferences as recorded
through Your use of the Services and use them for personalization features.
quality of Our Service by storing User preferences and tracking User information. Certain of Our products
and services allow You to download and/or personalize the content You receive from Us. For these products
and services, We will record information about Your preferences, along with any information You provide
Use of Information
- The Personal Information We collect allows Us to keep You posted on Our latest announcements, upcoming
events, including confirmations, security alerts and support and administrative messages. It also helps Us
to improve Our Services. If You do not want to be on Our mailing list, You can opt out at any time by
updating Your preferences on the Website.
- From time to time, We may use Your Personal Information to send important notices, such as
communications and changes to Our terms, conditions and policies. Since, this information is important to
Your interaction with Us, You cannot opt out of receiving these communications.
- We may also use Personal Information for internal purposes such as data analysis and research to improve
Our Services, products and customer communication.
- We collect Non-Personally Identifiable Information about Our users generally to improve features and
functionality of the Website. We may analyze trends through aggregated demographic and psychographic
offers to users. We may also share this Non-Personally Identifiable Information with Our partners to allow
them to assist Us in delivering tailored advertisements, promotions, deals, discounts, and other offers to
You when You use the Services. We collect information from You when You participate in sweepstakes, games
or other promotions offered on Our Website.
- We may also collect information about You through other methods, including research surveys or
information We obtain from third parties, including verification services, data services, as well as
Customer Personal Information.
- Definition. "Customer Personal Information" means any data
or information related to identified or identifiable Customers or related non-parties (such as non-parties
that Customers designate as recipients of shipments).
- Use of Customer Personal Information. Pharmarack will own
all Customer Personal Information that it or Seller collects. Seller shall use Customer Personal
Information only in accordance with Applicable Law and only to perform Seller’s obligations or exercise
Seller’s rights or as necessary for legal compliance or any industrial research and development. Seller
Protection of Customer Personal Information. Seller shall
Customer Personal Information from
unauthorized access, use, deletion, degradation, encryption, or disclosure (a "Data Breach"). Seller shall
maintain industry standard data security measures and processes. If Seller obtains any Customer credit
card data in connection with any bound Agreement, Seller will also comply with the applicable Payment Card
Industry Data Security Standards. Seller shall not transmit Customer Personal Information in any unsafe
manner or to any person unless Seller reasonably believes that person will maintain the confidentiality
and security of the information. If Seller learns of any Data Breach, Seller will immediately notify
Pharmarack of the breach and will cooperate fully with Pharmarack to respond to the breach.
- Transmit Customer Personal Information to any non-party;
- Use Customer Personal Information to send marketing materials to or contact any person;
- Solicit additional information from a Customer or related individual;
- In no event shall the Seller and/or the Client shall bypass/dissect Pharmarack and directly contact
each other for any order/business requirements or such allied activities, arising out of or being
fulfilled by any bound Agreement.
Sharing of Personal Information
We only share personal information with other companies or individuals in the following limited
- We may share with third parties the location of Your device in order to improve and personalize Your
experience of the Services. We also may share your information as well as information from tools like
cookies, log files, and device identifiers and location data, with third-party organizations that help us
provide the Services to you. Our service providers will be given access to your information as is
necessary to provide the Services under generally accepted terms of confidentiality.
- We may share with third parties certain pieces of non-personal information after anonymization of data
such as the number of Users who used a particular service, users who clicked on a particular advertisement
or who skipped a particular advertisement, as well as similar aggregated information. We may also combine
your information with other information in a way that it is no longer associated with you and share that
- We may share with third parties’ Unique Device ID. While such information does not by itself identify
You to us, it may be unique or consist of or contain information that You consider personal, however such
information does not identify You individually.
- Any information or content that you voluntarily disclose for posting to the Application and/or Website
becomes available to the public. Once you have shared such information or made it public,the same may be
re-shared by others.
- If you remove information that you posted to the Application and/or Website, copies may remain viewable
in cached and archived pages of the Application and/or Website, or if other users or third parties using
the Application and/or Website have copied or saved that information./li>
- We provide such information to trusted businesses or persons for the purpose of processing personal
information on Our behalf. We require that these parties agree to process such information based on Our
- Advertisers: We allow advertisers and/or merchant partners ("Advertisers") to choose the demographic
information of users who will see their advertisements and/or promotional offers and You agree that We may
provide any of the information We have collected from You in non-personally identifiable form to an
Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements
- We do not control the policies and practices of any other third party site or service.
- We may share sensitive personal information of a User with any third party without obtaining the prior
consent of the User in the following limited circumstances:
- When it is requested or required by law or by any court or governmental agency or authority to
disclose, for the purpose of verification of identity, or for the prevention, detection, investigation
including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in
- We propose to share such information within our group companies and officers and employees of such
group companies for the purpose of processing personal information on our behalf. We also ensure that
the recipients of such information agree to process such information based on our instructions and in
The security of Your personal information is important to Us. We take precautions, including administrative,
technical and physical measures, to safeguard Your personal information against loss, theft and misuse, as
well as against unauthorized access, disclosure, alteration and destruction. When You enter sensitive
information on Our registration We encrypt that information.
This Website has various electronic, procedural and physical security measures in place to protect the
loss, misuse and alteration of information, or any accidental loss, destruction or damage to data. When You
submit Your information via the Website, Your information is protected through Our security systems.
Accessing Third Party Websites
Website, mobile site and mobile app may contain links to other websites. Please note that when you click on
one of these links, you are entering another website for which Pharmarack has no responsibility. We
encourage you to read the privacy statements of all such sites as their policies may be materially different
passwords, and your membership account information. Please be very careful, responsible, and alert with this
information, especially whenever you're online.
Protection of Children
If You are a User under the age of 18 ("Child User"), please ensure that You
have adequate consent from Your parent or guardian to access Services in accordance with the present Privacy
Policy. If You are the parent or guardian of a Child User, please advise Your child of the risks of posting
personal information on Our Services or other online services, and that any information posted may be used
by third parties without restriction. Notwithstanding anything contained herein, We shall always presume
that every User has adequate consent and free-will to access Services and to enter into a legally
enforceable contract with Us.
We also reserve the right to remove, at Our sole discretion, any content or material posted by a User which
may be of defamatory or sexual nature or offensive to other Users in any manner, and take appropriate legal
A cookie is a chunk of data that is sent to the Website from a server and stored on the hard drive of Your
computer and/or mobile ("Cookies"). A session Cookie disappears automatically
after You close Your browser. A persistent Cookie remains after You close Your browser and may be used by
Your data and/or personal information so that You will not have to re-enter it during Your visit or the next
time You access the Services; (b) provide customized third-party advertisements, content, and information;
(c) monitor the effectiveness of third-party marketing campaigns; (d) monitor aggregate site usage metrics
such as total number of visitors and pages viewed; and (e) track Your entries, submissions, and status in
any promotions or other activities.
We may allow third-party service providers, like advertisers, to place and read their own Cookies, web
beacons, and similar technologies to collect Data and/or Personal Information through Services. This data
and/or personal information are collected directly and automatically by these third parties, and We do not
participate in these data transmissions and these third-party cookies are not covered under this Privacy
Policy regularly for any such changes. Your continued use of the Services will be subject to the
Compliance with Laws and Law Enforcement
We will cooperate with government and law enforcement officials and private parties to enforce and comply
with the law. We reserve the right to track IP addresses for the purposes of fraud prevention, and to
release IP addresses to legal authorities. We will disclose information about You to government or law
enforcement officials or private parties when We believe reasonably necessary to comply with law, to protect
the property and rights of Pharmarack or a third party, to protect the safety of the public or any person,
or to prevent or stop activity We may consider to be, or to pose a risk of being, any illegal, unethical or
legally actionable activity.
You may be contacted, by email or other means; for example, We may send You promotional offer on behalf of
other businesses, or communicate with You about Your use of the service. Also, We may receive a confirmation
when You open an email from us. This confirmation helps us improve Our service. If You do not want to
receive email or other mail from us, please indicate Your preference by clicking on the "Unsubscribe" link
at the bottom of the email or changing Your email settings on Your account settings page. Please note that
if You do not want to receive legal notices from us, those legal notices will still govern Your use of the
service, and You are responsible for reviewing such legal notices for changes.
Redressal Mechanism: Any complaints, abuse or concerns with regards to
content and or comment or breach of these terms shall be immediately informed to the designated Grievance
Officer as mentioned below via in writing or through email signed with the electronic signature to the
Company Name & Address
Pharmarack Technologies Pvt Ltd
Pride Portal, 201-203, 3rd Floor, Senapati Bapat Rd, Bahiratwadi,
Bhageerath, Gokhalenagar, Pune, Maharashtra 411016
Email : email@example.com